Privacy Policy

Qelvion is a digital marketing and web design business based in Gauteng, South Africa, serving clients across South Africa & Worldwide. You can reach us at qelvion.business@gmail.com or 067 347 7678.

We only collect information that you choose to give us, plus basic technical data:

• Information you submit through our quote form: your name, phone or WhatsApp number, optional email address, the service you are interested in, your goal, and your business type and business name where you provide them.
• Information you send us directly by phone, WhatsApp or email.
• Standard technical information that any website receives when a page is requested, such as your browser type and general device information, which is handled by our hosting provider.
• Anonymised website usage statistics, but only if you accept analytics cookies (see our Cookie Policy).

We do not ask for identity numbers, banking details or payment card information through this website.

• To respond to your enquiry and prepare a quote or proposal.
• To contact you about the enquiry you submitted, by phone, WhatsApp or email.
• To provide and manage the services you request from us.
• To understand, in aggregate, how the website is used so we can improve it.

Submitting an enquiry does not sign you up for marketing messages. If we ever want to send you marketing communications, we will ask for your agreement separately, and you can ask us to stop at any time.

Enquiries submitted through the website are stored in a secure, access-controlled database used to run this website, and a notification containing your enquiry details is sent to our business email address so we can reply. Access is limited to the Qelvion team members who need it to respond to you.

We do not sell your personal information and we do not share it for third-party marketing. Your information may be processed by the service providers we use to run this website and our business email, strictly for those purposes. Some of these providers may store or process data outside South Africa, which is common for internet services. We may also disclose information where we are required to do so by law.

We keep enquiry information for as long as it is needed to respond to you, to provide the services you asked for, and to meet any record-keeping obligations that apply to our business. If you would like your information removed, contact us and we will action your request where we are not required to retain it.

We take reasonable steps to protect the information you send us, including transmitting this website over a secure connection and limiting who can access enquiry data. No website or online service can be guaranteed to be completely secure, so please avoid sending sensitive information such as passwords or banking details through the form.

Under South Africa’s Protection of Personal Information Act (POPIA) you may, subject to the conditions of that Act:

• Ask what personal information we hold about you.
• Ask us to correct or update information that is inaccurate.
• Ask us to delete information we no longer need to keep.
• Object to the way we process your information.
• Ask us to stop sending you any direct marketing communication.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, email us at qelvion.business@gmail.com.

Details of the cookies and similar technologies used on this website are set out in our Cookie Policy.

This website is intended for business enquiries and is not directed at children. We do not knowingly collect information from children.

We may update this policy from time to time. The date at the top of this page shows when it was last changed.